March 2025

Cloud Infrastructure - Planned Maintenance

March 17, 2025 08:00 EET

Cloud Infrastructure - Planned MaintenancePlanned Maintenance

Description

Scheduled maintenance operations are planned in Thessaloniki Datacenter in order to perform a rolling upgrade across the entire public cloud infrastructure. The operations will be conducted gradually across all relevant cloud infrastructure servers organized in groups of clusters. The first group will be scheduled for update, starting on Friday, March 14, 2025 20:00 (UTC +2) through Monday, March 17, 2025 08:00 (UTC +2). No impact on performance or availability of any of our services is expected from these operations. Additional maintenance notifications will follow for the remaining cluster groups. If you have any questions, please do not hesitate to contact a member of our support team.

Components

Networking, Cloud Firewall, Cloud Database, interworks.cloud Azure Pack Cloud

Location

interworks.cloud Primary Data Center

Schedule

March 14, 2025 20:00 - March 17, 2025 08:00 EET

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March 17, 2025 08:00 EET

[Update] Scheduled maintenance is complete.

March 14, 2025 20:00 EET

[Update] Scheduled maintenance is starting.

January 2025

Network Infrastructure Maintenance

January 25, 2025 20:51 EET

Network Infrastructure Maintenance Planned Maintenance

Description

We will be conducting maintenance operations related to the central switching equipment of the Data Center core backbone network infrastructure on Sunday, January 26, 2025. The operations will begin at 00:00 (UTC+2) and will be completed approximately on Sunday, January 26 2025 at 04:00 (UTC+2). During these activities users may experience very brief intermittent interruptions in network communications when accessing interworks.cloud services. Aggregate network downtime is not expected to exceed thirty (30) minutes in total.

Components

DNS, Networking, Cloud Firewall, Cloud Database, interworks.cloud Azure Pack Cloud

Location

interworks.cloud Primary Data Center

Schedule

January 26, 2025 00:00 - January 26, 2025 04:00 EET

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January 25, 2025 20:51 EET

[Update] We would like to inform you that due to technical reasons the planned maintenance operations will not be conducted as scheduled. The operations will be re-scheduled and you will receive relevant notification and information in the upcoming days.

October 2024

Cloud Firewall Service Maintenance

October 2, 2024 02:00 EEST

Cloud Firewall Service Maintenance Planned Maintenance

Description

We would like to inform you that maintenance operations will be conducted on our systems in a continued effort to enhance our services. We will be performing this maintenance on Tuesday, October 1, 2024 at 20:00 (GMT +3) through Wednesday, October 2, 2024 at 02:00 (GMT+3). The operations will migrate the tenant cloud firewall appliances to the latest generation clusters that are being deployed across the cloud infrastructure. During the maintenance window, each tenant cloud firewall will be restarted once in order to commence operations on the new infrastructure. This will result in a minor internet disconnection regarding the tenant cloud services which is not expected to exceed 1 minute in total for each tenant.

Components

Cloud Firewall

Location

interworks.cloud Primary Data Center

Schedule

October 1, 2024 20:00 - October 2, 2024 02:00 EEST

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October 2, 2024 02:00 EEST

[Update] Scheduled maintenance is complete.

October 1, 2024 20:00 EEST

[Update] Scheduled maintenance is starting.

July 2024

interworks.cloud Azure Pack Tenant Portal maintenance

July 25, 2024 05:05 EEST

interworks.cloud Azure Pack Tenant Portal maintenancePlanned Maintenance

Description

We would like to inform you that maintenance operations will be conducted on our systems in a continued effort to enhance our services. We will be performing this maintenance on Tuesday, July 24, 2024 at 20:00 (GMT +3) through Wednesday, July 25, 2024 at 01:00 (GMT+3). The operations will upgrade the tenant portal's underlying components including the core provisioning engine in order to support the latest generation clusters that are being deployed across the cloud infrastructure. During the maintenance window, access to the tenant portal and provisioning functionality will not be available.

Components

interworks.cloud Azure Pack Cloud

Location

interworks.cloud Primary Data Center

Schedule

July 24, 2024 20:00 - July 25, 2024 01:00 EEST

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July 25, 2024 05:05 EEST

[Update] Scheduled maintenance is complete.

July 24, 2024 20:00 EEST

[Update] Scheduled maintenance is starting.

June 2024

Partial Network Disruption

June 18, 2024 10:28 EEST

Partial Network DisruptionOperational

Incident Status

Operational

Components

Networking, Cloud Firewall, interworks.cloud Azure Pack Cloud

Location

interworks.cloud Primary Data Center

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June 18, 2024 10:28 EEST

[Resolved] The affected feed has been brought back online and all affected services have been restored and operate normally.

June 18, 2024 09:58 EEST

[Identified] Our network engineers have identified the cause of the issue. One of our internet feeds is currently experiencing technical issues and we have temporarily placed the feed offline. Our network engineers are actively engaged in necessary activities to resolve the situation.

June 18, 2024 09:53 EEST

[Investigating] Our network engineers are currently investigating an issue in our networking infrastructure that maybe affecting access to interworks.cloud services. Affected users may experience network disconnections or delayed responses when accessing cloud services.

March 2024

Cloud Infrastructure - Planned Maintenance

March 22, 2024 20:00 EET

Cloud Infrastructure - Planned MaintenancePlanned Maintenance

Description

Scheduled maintenance operations are planned in Thessaloniki Datacenter in order to perform a rolling upgrade across the entire public cloud infrastructure. The operations will be conducted gradually across all relevant cloud infrastructure servers organized in groups of clusters. The first group will be scheduled for update, starting on Friday, March 15 2024 20:00 (UTC +2) through Friday, March 22 2024 20:00 (UTC +2). No impact on performance or availability of any of our services is expected from these operations. Additional maintenance notifications will follow for the remaining cluster groups. If you have any questions, please do not hesitate to contact a member of our support team.

Components

DNS, Monitoring, Networking, Cloud Firewall, Cloud Database, interworks.cloud Azure Pack Cloud

Location

interworks.cloud Primary Data Center

Schedule

March 15, 2024 20:00 - March 22, 2024 20:00 EET

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March 22, 2024 20:00 EET

[Update] Scheduled maintenance is complete.

March 15, 2024 20:00 EET

[Update] Scheduled maintenance is starting.

February 2024

Unplanned network infrastructure maintenance

February 10, 2024 01:00 EET

Unplanned network infrastructure maintenancePlanned Maintenance

Description

We will be conducting urgent maintenance operations related to the central firewall appliances of the network infrastructure of the Thessaloniki Data Center on Friday, February 9, 2024. The operations will begin at 23:00 (UTC+2) and will be completed approximately at 01:00 (UTC+2) Saturday, February 10, 2024. During these activities our services are not expected to be affected, however a low risk should be taken under consideration.

Components

DNS, Networking, Cloud Firewall

Location

interworks.cloud Primary Data Center

Schedule

February 9, 2024 23:00 - February 10, 2024 01:00 EET

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February 10, 2024 01:00 EET

[Update] Scheduled maintenance is complete.

February 9, 2024 23:00 EET

[Update] Scheduled maintenance is starting.

September 2023

Network Infrastructure Maintenance

September 17, 2023 07:00 EEST

Network Infrastructure Maintenance Planned Maintenance

Description

We will be conducting maintenance operations related to the core routing equipment of the Data Center network infrastructure on Saturday, September 16, 2023. The operations will begin at 23:00 (UTC+3) and will be completed approximately on Sunday, September 17 2023 at 07:00 (UTC+3). During these activities users may experience very brief intermittent interruptions in network communications when accessing interworks.cloud services. Aggregate network downtime is not expected to exceed ninety (90) minutes in total.

Components

DNS, Monitoring, Networking, Cloud Firewall, Cloud Database, interworks.cloud Azure Pack Cloud, Acronis Backup Cloud on interworks.cloud

Location

interworks.cloud Primary Data Center

Schedule

September 16, 2023 23:00 - September 17, 2023 07:00 EEST

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September 17, 2023 07:00 EEST

[Update] Scheduled maintenance is complete.

September 16, 2023 23:00 EEST

[Update] Scheduled maintenance is starting.

June 2023

Network infrastructure maintenance

June 19, 2023 02:00 EEST

Network infrastructure maintenance Planned Maintenance

Description

We will be conducting planned maintenance operations related to the central firewall appliances of the network infrastructure of the Thessaloniki Data Center on Sunday, June 18, 2023. The operations will begin at 20:00 (UTC+3) and will be completed approximately at 02:00 (UTC+3) Monday, June 19, 2022. During these activities our services are not expected to be affected, however a low risk should be taken under consideration.

Components

DNS, Monitoring, Networking, Cloud Firewall, Cloud Database, interworks.cloud Azure Pack Cloud

Location

interworks.cloud Primary Data Center

Schedule

June 18, 2023 20:00 - June 19, 2023 02:00 EEST

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June 19, 2023 02:00 EEST

[Update] Scheduled maintenance is complete.

June 18, 2023 20:00 EEST

[Update] Scheduled maintenance is starting.

February 2023

Cloud Infrastructure - Service Disruption

February 17, 2023 10:45 EET

Cloud Infrastructure - Service DisruptionService Disruption

Incident Status

Service Disruption

Components

DNS, Monitoring, Networking, Cloud Firewall, Cloud Database, interworks.cloud Azure Pack Cloud, Acronis Backup Cloud on Microsoft Azure, Acronis Backup Cloud on interworks.cloud

Location

interworks.cloud Primary Data Center, Microsoft Azure - West Europe

Postmortem

https://bit.ly/3eIPXjq

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February 17, 2023 10:45 EET

[Resolved] All services are operating normally. The Azure Pack tenant portal has been successfully redeployed and serves requests since November 9, 2022. A few users still remain pending to be granted access to their tenant resources. This process is expected to be completed by the end of March 2023.

October 14, 2022 09:08 EEST

[Monitoring] We have been closely monitoring all recovered services for the past weeks and there are no unexpected issues encountered, all services are operating within established parameters. The Azure Pack tenant portal is currently being redeployed and we expect the service to be back online by the end of next week. The Hosted Exchange services were originally scheduled to be decommissioned by the end of 2022, however after thorough consideration of the incident findings and the fact that there are currently critical vulnerabilities (CVE-2022-41040 and CVE-2022-41802) for which no patch is yet released by the vendor, it has been decided not to restore operational status of these services. The process of extracting mailbox data and delivering the produced pst files to each mailbox user is already underway and notifications are already being sent to affected users with instructions regarding accessing and downloading the mailbox pst files. At current extraction rates, we expect the entire extraction process to be completed by November 15, 2022 at the latest. A detailed incident report will follow in the upcoming week.

October 7, 2022 14:55 EEST

[Identified] Further to the previous announcement, any customers or partners who’d like to receive further information about the incident, despite the above conclusion, are welcome to request so via a simple email at dpo@interworks.cloud.

October 7, 2022 14:44 EEST

[Identified] Final notification of Interworks Single Member SA on the security incident of 28/08/2022 Following up on the conclusion of the Forensic Analysis report we received late night of 04/10/2022 by the two independent firms who investigated the incident and prepared the final report, we are glad to announce that there was absolutely no evidence of data exfiltration discovered (whether customer or company data), nor has there been any other data breach incident. The however unfortunate security incident which caused great turbulence and frustration to partners and their customers and for which the company would like to extend its sincere apologies once more, was swiftly dealt with the outmost priority, transparency and in absolute cooperation with the Authorities. We would further like to emphasize that all actors who participated in the incident’s management, from Interworks’ personnel to its partners, resellers, suppliers and mostly—in their majority—customers, displayed exceptional composure, professionalism and, primarily, understanding in this difficult time of the company. The management and personnel of Interworks will never forget the support it received even from contributors who’d prefer to remain anonymous. Finally, we remain committed to learning from the many useful lessons the incident provided, further increasing the security of our networks and infrastructure.

September 20, 2022 16:02 EEST

[Identified] The forensic report for the incident of 28/08/2022 is expected to be completed and delivered next week. Also, we’d like to inform you that we have recovered the Exchange servers and we are currently in the final process of verifying accessibility to customer data. We are also evaluating all possible technical options for the secure and compliant delivery of these past emails to our customers. More to follow on this procedure soon.

September 8, 2022 09:54 EEST

[Investigating] Network traffic has been successfully rerouted through an alternate provider and network communication between our Athens and Thessaloniki data centers have been restored. VM workloads should be accessible at this time. Our team is closely monitoring network operations to ensure users do not experience any unexpected behavior.

September 8, 2022 08:48 EEST

[Investigating] We are currently experiencing networking issues with one of our providers which affects the communication link between our Athens and Thessaloniki data centers. VM workloads currently hosted in Athens data center may experience network disconnections. Our engineers are actively working to reroute affected traffic from an alternate provider

September 5, 2022 12:42 EEST

[Investigating] Recovery of services and customer production workloads continues successfully, with still no reports of data corruption or loss. Minor performance issues may be experienced (at a decreasing rate) which are unrelated to the incident but intermittently unavoidable to compensate for increased backup and recovery traffic. We appreciate your cooperation in allowing our Partner/Customer success team to handle all tickets, albeit with some delays.

September 3, 2022 13:15 EEST

[Investigating] The issue with Acronis Backup Cloud on interworks.cloud has been successfully resolved and the service is fully operational at this time

September 3, 2022 11:29 EEST

[Investigating] A DNS related issue occurred today which affected the Acronis Backup Cloud on interworks.cloud service. Users may have experienced network timeout errors while trying to perform backup/restore operations. Our engineers have identified the cause and have taken all necessary actions to resolve it. The service will be fully operational again in approximately 3 hours. The recovery process of virtual machines and production workloads still continues as planned and is not affected from the above issue. Next regularly scheduled daily update: Sunday, 4/9/2022 at 12:00 noon

September 2, 2022 13:55 EEST

[Investigating] The recovery process of virtual machines and production workloads continues uninterrupted on a 24/7 basis. Customers whose VMs are now back online for more than 24 hours, also report stable, reliable and error-free operation (besides initial reports of data completeness). For clarification purposes, we would like to inform you that all recovered workloads and backups are stored on and running from isolated and secured environments. Next regularly scheduled daily update: Saturday 3/9/2022 at 12:00 noon. Interim updates may follow sooner, if needed.

September 1, 2022 16:57 EEST

[Investigating] The recovery process of virtual machines and production workloads is still in progress. So far, we have no reports of data corruption or losses by any customers who have recovered their data. Α dedicated security team performs deep forensic investigation of the affected internal infrastructure and closely monitors all incoming and outgoing traffic according to our incident response procedure. We have started deployment of a new isolated environment in order to facilitate and expedite the recovery to both primary and DR regions. Next expected update: Friday 2/9/2022 at 12:00 noon.

August 31, 2022 13:50 EEST

[Investigating] There are no special updates to report at this time since our last update; progress continues as planned at the expected rate in recovering services and production workloads, infrastructure-wise. Next expected update: Wednesday 31/8/2022 at 20:00.

August 31, 2022 02:23 EEST

[Investigating] Cloud Database and DNS services have been restored and are once again operational. In case you continue to experience any technical issues with regard to these specific services, please contact our support team immediately. Next expected update: Wednesday 31/8/2022 at 12:00 noon

August 30, 2022 22:31 EEST

[Investigating] Following on our work towards restoring all services and customer data, we're currently working on restoring our Cloud Database and DNS services and we'll update this page as soon as they become operational. We continue to gradually restore mission critical systems at a steady pace. Rest assured that we fully appreciate your anxiety and concerns but we respectfully ask you to acknowledge the large amount of incoming requests at our support line... We hope that you appreciate that long delays in our responses, are neither typical of our past behavior, nor by choice, particularly when we have requests for time estimates and questions on issues that we have not fully investigated yet. Please continue to monitor status.intreworks.cloud for updates. Finally, Data Protection Authorities have been notified about the incident, as as we are obligated to do so by law, within 72 hours from the incident's detection. Next expected update: Wednesday 31/8/2022 at 12:00 noon.

August 30, 2022 14:45 EEST

[Investigating] Customer VM indexing has been successfully completed, as originally estimated; preparations are already underway for gradual restoration of mission critical systems, to be followed by customer production VMs. However, we cannot guarantee at this time that the Hosted Exchange email services will be successfully restored, and if so, investigation is expected to last 10 more days from today, with uncertain results. Hence, customers are encouraged to seek alternative email services (e.g. Office 365). We deeply apologize for this development. Next expected update: Tuesday 30/8/2022 at 20:00.

August 29, 2022 20:02 EEST

[Investigating] As the indexing of customer backup data continues at a satisfactory rate (expected completion still remains as originally estimated for tomorrow), major other crucial components are gradually getting back online, such as the Acronis on interworks.cloud installation. We remain hopeful that these initial positive steps will well continue into the night. Next expected update: Wednesday 30/8/2022 at 12:00 noon.

August 29, 2022 12:13 EEST

[Investigating] While the 24/7 investigation and remediation efforts are still ongoing, we can now confirm that our Thessaloniki-based data center fell victim of a large-scale cyber attack as of yesterday, Sunday 28/8/2022 at 01:09 am. As soon as the attack was detected (01:10 am) by our 24/7 security personnel, containment efforts and counter measures have been and are still being taken to protect customer assets and work towards full remediation. Right now, it appears that the vast majority of backup customer data will begin being accessible again (alas, not online) in about 24 hrs (current estimate as of 11:45 am). Again, our priority right now is having all customer data recovered and accessible again by that timeframe. Unfortunately, an estimate of rolling online production workloads (“live” status) can only be given once we have ascertained full access to customer data. While this page will be updated as soon as more information becomes available, our support site and partner account managers are also available. We appreciate your understating in perhaps experiencing longer than usual responses. Next expected update: Mon 29/8/2022 at 20:00.

August 28, 2022 22:18 EEST

[Investigating] The efforts of our internal and external teams will be continuing 24/7 towards the investigation and remediation of the incident affecting the services mentioned above. At this time, no estimation on an expected resolution time can be safely made with any level of confidence to justify doing so. The focus of all of our resources, as expected, is towards this goal. We are fully aware of the impact to your business but, at this time, we can only assure you that all that can be done is being done. We truly appreciate your understanding, patience and support. Please stay tuned to this page for any official updates; we will be sharing them as soon as they become available. Next expected update: Monday 29/8/2022 12:00 noon EEST.

August 28, 2022 14:44 EEST

[Investigating] We are still investigating the incident affecting all of our services in the Thessaloniki based data center. All of our resources and leading external partners are working to remedy the situation as soon as possible. Next expected update: Sunday 28/8/2022 at 22:00 EEST (if not earlier).

August 28, 2022 09:04 EEST

[Investigating] There is currently an ongoing security incident which has affected most of our cloud infrastructure services. As a result the following services are not currently operational: - Public/Private Clouds (Virtual Machines, virtual Network and Storage services) - Hosted Exchange services - Cloud Databases - Monitoring services - DNS hosting services Our team is actively engaged and is currently performing extensive scanning of the infrastructure in order to pinpoint the exact causes. Please expect an update at 12:00 EEST. Thank you for your understanding and cooperation in this matter.

August 28, 2022 02:25 EEST

[Investigating] We are currently investigating an issue that affects all cloud services.

December 2022

Network infrastructure maintenance

December 15, 2022 01:00 EET

Network infrastructure maintenancePlanned Maintenance

Description

We will be conducting urgent maintenance operations related to the central firewall appliances of the network infrastructure of the Data Center on Wednesday, December 14, 2022. The operations will begin at 23:00 (UTC+2) and will be completed approximately at 01:00 (UTC+2) Thursday, December 15, 2022. During these activities our services are not expected to be affected, however a low risk should be taken under consideration.

Components

Networking

Location

interworks.cloud Primary Data Center

Schedule

December 14, 2022 23:00 - December 15, 2022 01:00 EET

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December 15, 2022 01:00 EET

[Update] Maintenance is completed

December 14, 2022 23:00 EET

[Update] Maintenance is starting

July 2022

IaaS Partial Service Disruption

July 16, 2022 14:23 EEST

IaaS Partial Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

interworks.cloud Azure Pack Cloud

Location

interworks.cloud Primary Data Center

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July 16, 2022 14:23 EEST

[Resolved] All services are operating normally at this time.

July 15, 2022 15:03 EEST

[Identified] Our engineers have pinpointed the cause of the networking issues and network connectivity has been restored.

July 15, 2022 14:50 EEST

[Investigating] We have spotted network connectivity issues on one of the clusters of the cloud infrastructure. Virtual machines that are hosted on that cluster may experience network disconnections and users may be unable to access the VMs and the services running on them.

April 2022

Cloud Infrastructure Partial Service Disruption

April 20, 2022 13:30 EEST

Cloud Infrastructure Partial Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Networking, Cloud Firewall, Cloud Database, interworks.cloud Azure Pack Cloud

Location

interworks.cloud Primary Data Center

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April 20, 2022 13:30 EEST

[Resolved] All services are operating normally at this time.

April 19, 2022 22:17 EEST

[Monitoring] Affected cloud infrastructure services are restored to normal operation and our team is monitoring service operations to ensure users do not experience any unexpected behavior.

April 19, 2022 19:46 EEST

[Identified] Our engineers have identified the cause of the issue. It appears multiple network failures occurred on the network switches of one of the clusters of the cloud infrastructure, causing disconnections to services and in some cases restart of cloud servers. Further investigation is ongoing, however at this stage all services are operational again.

April 19, 2022 18:36 EEST

[Investigating] Our engineers are currently investigating an issue in our cloud infrastructure that maybe affecting access to interworks.cloud services. Affected users may experience network disconnections or access issues to cloud servers.

Hosted Exchange 2016 Service Disruption

April 14, 2022 13:00 EEST

Hosted Exchange 2016 Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Location

interworks.cloud Primary Data Center

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April 14, 2022 13:00 EEST

[Resolved] All services are operating normally at this time.

April 13, 2022 20:00 EEST

[Monitoring] Mailbox data has been restored to their original resources. All affected users should have access to their mail data prior to the incident. We are making a few final adjustments and keep monitoring the service

April 13, 2022 14:24 EEST

[Identified] Mailbox data are still being restored to their original resources. The process has been completed for the 76% of the affected mailboxes, and is expected to be fully completed by the end of the day.

April 12, 2022 13:46 EEST

[Identified] Mailbox data are still being restored to their original resources. The process has been completed for the 51% of the affected mailboxes. Please note that in order to minimize the impact to the affected users, recovery of most recent items is prioritized during the restoration process

April 11, 2022 13:42 EEST

[Identified] Mailbox data are still being restored to their original resources. The process has been completed for the 24% of the affected mailboxes, and is expected to be fully completed within the next two days.

April 8, 2022 06:12 EEST

[Identified] Mailbox data are currently being exported from the faulty database. All affected user mailbox accounts have been recreated and users are now able to connect and use the service. Older mailbox data will become available to users as the export process continues. Users accessing the service through MAPI or ActiveSync accounts may experience difficulty while connecting to the service. In such cases it may be required to reconfigure the account on the mail client. Please contact our support team for further clarifications.

April 7, 2022 23:00 EEST

[Identified] The affected user mailbox database is still being repaired. The repair process is currently at stage 4 of 7. We expect to have more information within the next two hours

April 7, 2022 17:14 EEST

[Identified] Our engineers are still working on remediating the situation. One of the user mailbox databases suffered a severe failure and it's currently being repaired. We expect to have more information on the repair progress within the next hour

April 7, 2022 12:15 EEST

[Identified] Our engineers have identified the cause of the disruption and are actively working on remediating the situation.

April 7, 2022 11:10 EEST

[Investigating] Since 09:42 GMT+3 we have spotted a Service Disruption in Hosted Exchange Infrastructure. Users may experience the following: -Unable to authenticate -Unable to sent or receive emails -Unable to access OWA This incident affects both Outlook and OWA users. Our team is actively investigating the infrastructure, in order to restore the service as soon as possible.

March 2022

Network infrastructure planned maintenance (Phase #2)

March 13, 2022 03:00 EET

Network infrastructure planned maintenance (Phase #2)Planned Maintenance

Description

We will be conducting the second phase of the scheduled maintenance operations related to the core routing equipment of the Thessaloniki Data Center network infrastructure on Saturday, March 12, 2022. The operations will begin at 22:30 (UTC+2) and will be completed approximately on Monday, March 13, 2022 at 03:00 (UTC+2). During these activities our services are not expected to be affected, however a low risk should be taken under consideration.

Components

DNS, Monitoring, Networking, Cloud Firewall, Cloud Database, interworks.cloud Azure Pack Cloud, Acronis Backup Cloud on interworks.cloud

Location

interworks.cloud Primary Data Center

Schedule

March 12, 2022 22:30 - March 13, 2022 03:00 EET

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March 13, 2022 03:00 EET

[Update] Phase #2 of scheduled maintenance is complete.

March 12, 2022 22:30 EET

[Update] Phase #2 of scheduled maintenance is starting.

Network infrastructure planned maintenance (Phase #1)

March 12, 2022 03:00 EET

Network infrastructure planned maintenance (Phase #1)Planned Maintenance

Description

We will be conducting scheduled maintenance operations related to the core routing equipment of the Thessaloniki Data Center network infrastructure on Friday, March 11, 2022. The operations will be conducted in two phases. The first phase will begin at 22:30 (UTC+2) and will be completed approximately on Saturday, March 12, 2022 at 03:00 (UTC+2). During these activities our services are not expected to be affected, however a low risk should be taken under consideration.

Components

DNS, Monitoring, Networking, Cloud Firewall, Cloud Database, interworks.cloud Azure Pack Cloud, Acronis Backup Cloud on interworks.cloud

Location

interworks.cloud Primary Data Center

Schedule

March 11, 2022 22:30 - March 12, 2022 03:00 EET

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March 12, 2022 03:00 EET

[Update] Phase #1 of scheduled maintenance is complete.

March 11, 2022 22:30 EET

[Update] Phase #1 of scheduled maintenance is starting.

February 2022

Acronis Backup Cloud on interworks.cloud - Planned Maintenance

February 22, 2022 16:01 EET

Acronis Backup Cloud on interworks.cloud - Planned MaintenancePlanned Maintenance

Description

We will be conducting maintenance operations on the storage cluster in order to upgrade the system components and bring them to the latest version. The operations will begin on Tuesday, February 22 at 10:00 (GMT+2 Local Time) and will be completed approximately at 16:00 (GMT+2 Local Time). During these activities our services are not expected to be affected, however a low risk should be taken under consideration.

Components

Acronis Backup Cloud on interworks.cloud

Location

interworks.cloud Primary Data Center

Schedule

February 22, 2022 10:00 - February 22, 2022 16:00 EET

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February 22, 2022 16:01 EET

[Update] The maintenence is completed.

February 22, 2022 10:00 EET

[Update] Scheduled maintenance is starting.

Acronis Backup Cloud on interworks.cloud - Planned Maintenance

February 16, 2022 16:53 EET

Acronis Backup Cloud on interworks.cloud - Planned MaintenancePlanned Maintenance

Description

We will be conducting maintenance operations on the storage cluster in order to upgrade the system components and bring them to the latest version. The operations will begin on Wednesday, February 16 at 10:00 (GMT+2 Local Time) and will be completed approximately at 15:30 (GMT+2 Local Time). During these activities our services are not expected to be affected, however a low risk should be taken under consideration.

Components

Acronis Backup Cloud on interworks.cloud

Location

interworks.cloud Primary Data Center

Schedule

February 16, 2022 10:00 - February 16, 2022 15:30 EET

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February 16, 2022 16:53 EET

[Update] The maintenance is completed.

February 16, 2022 09:58 EET

[Update] Maintenance is starting.

Cloud Database - Partial Service Disruption

February 9, 2022 20:13 EET

Cloud Database - Partial Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Cloud Database

Location

interworks.cloud Primary Data Center

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February 9, 2022 20:13 EET

[Resolved] The service is operating normally at this time.

February 9, 2022 19:07 EET

[Monitoring] Our engineers have corrected the issue that caused the disruption and have fully restored the service. All cloud databases are now fully operational however we will continue close monitoring of the service.

February 9, 2022 18:42 EET

[Identified] Our engineers have identified the cause of the disruption and are actively working on remediating the situation

February 9, 2022 18:38 EET

[Investigating] A partial service disruption was spotted in the Cloud Database public service which started at approximately 18:15 (UTC+2). Affected users may not be able to connect to their databases and any applications depending on these databases may not function correctly. Our team is actively investigating this issue, in order to fully restore the service as soon as possible.

Cloud Database - Planned Maintenance

February 6, 2022 03:00 EET

Cloud Database - Planned MaintenancePlanned Maintenance

Description

We will be conducting upgrade operations related to the network infrastructure of the Cloud Database service on Sunday, February 6, 2022 in order to increase overall security of the service. The operations will begin at 01:00 (GMT+2 Local Time) and will be completed approximately at 03:00 (GMT+2 Local Time). During these activities users may experience intermittent disconnections to the Cloud Database service and/or failure to access the SQL databases. Total downtime is not expected to exceed thirty (30) minutes. Important: After completion of the maintenance operations the current end-points of the service will be published under new IP addresses as follows: End-point #1 (cloudsql01.interworkscloud.net): 188.164.204.101 End-point #2 (cloudsql02.interworkscloud.net): 188.164.204.107 Note: You don't have to take any action if you are using the fully qualified domain names of the aforementioned end-points to access and use the service

Components

Cloud Database

Location

interworks.cloud Primary Data Center

Schedule

February 6, 2022 01:00 - February 6, 2022 03:00 EET

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February 6, 2022 03:00 EET

[Update] Scheduled maintenance is complete.

February 6, 2022 01:00 EET

[Update] Scheduled maintenance is starting.